What should I do if I’m involved in an accident or the motorcycle is damaged during my rental?

  • When an accident occurs, first make sure that you are in a safe area away from traffic. Next, contact the local police (dialing 911) and complete an accident report. An accident involving bodily injury must be reported to the police in the community in which it occurred. If another party is involved in the accident, please ensure that the other party’s contact information is included in the accident report and kept for your reference because that information will be required to complete an Explorify accident report. You should then contact Explorify’s 24-hour roadside assistance at 1-800-234-1353 if you purchased this option if not contact the customer service department by phone (800) 395-0591 ext. 2 or by email info@explorifyrentals.com.
  • Next, if your rental was in the U.S., print and complete an Explorify accident report. You’ll need Adobe Reader to view the accident report form. Please ensure that the entire form is completed to ensure there is no delay in the processing of your claim. Once completed, fax the form, along with any accident reports from local or state authorities. For further information regarding an accident claim, please call the customer service department by phone at (800) 395-0591 ext. 2 or by email at info@explorifyrentals.com
  • If you didn’t purchase LDW, you are responsible for any loss or damage to the car resulting from any cause including but not limited to collision, rollover, theft, tire damage, vandalism, seizure/medical condition, flood, fire, hail or other acts of Nature. In this case, you should contact your auto insurance company and establish a damage claim. If you are renting with a major credit card, you may want to contact their customer service department to determine if coverage is afforded through their collision program. You do not need to wait to receive our claim documents to report your claim to your personal insurance company and/or credit card company.






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