Explorify Motorcycle Rentals
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Explorify Motorcycle Rentals
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Do you offer a pick-up service?
No, as we grow this may change.
Availability
How do I contact your claims department?
Who is responsible for parking, tolls and moving traffic violations?
What if I am not at fault for the accident/damage?
What should I do if I’m involved in an accident or the motorcycle is damaged during my rental?
What should I do if I have problems with my motorcycle? Do you offer roadside assistance?
Will my own insurance cover the damage to an Explorify motorcycle?
May I return the motorcycle to an Explorify location if it’s temporarily closed?
May I extend my rental beyond the original return date?
Can I change where I return a motorcycle after I’ve picked it up?
Does Explorify Rentals provide an orientation to my rental motorcycle if it is a model I do not ride at home?
Locations
Will my own insurance cover the damage to an Explorify motorcycle?
What happens if my late-night flight is delayed and the Explorify rental counter is closed by the time I arrive?
Can I take the motorcycle out of the country in which I’m renting?
Can I take the motorcycle out of the state in which I’m renting?
How do I determine the business hours of a particular Explorify location?
Where are your locations?
Payment Options
What are the different payment options?
Can I use another person’s credit card with their permission?
If I use a non-U.S. credit card, how will my currency be calculated?
Post Rental
Does Explorify have a Lost and Found department?
How can I get a copy of my receipt or rental agreement from my recent rental?
Rates
Will any other fees apply?
Does the cost of the rental include the fuel?
Do late-return fees apply?
May I prepay my rental?
What rate will I pay if I choose to return my rental earlier than I originally scheduled?
Is it cheaper to rent on a certain day of the week or time of the month?
How is my rental rate calculated?
Why are you quoting me a higher rental rate than the last time I checked prices for the same reservation?
Does Explorify Rentals offer any discounts on rentals?
Does Explorify have the best rental rates?
Rental Services
Do you offer bikes with backrest and saddlebags? Which bikes?
Are side-cars available for rent?
Are customers welcomed as walk-ins?
Can you confirm availability of additional accessories?
Can I rent additional accessories?
Should I purchase coverage for my Explorify motorcycle from a travel package website?
Am I required to take the insurance?
Do you offer protection if I run out of gas, get a flat tire or lock my keys in the motorcycle?
Do you require a security deposit? If so, how does it work?
What is Supplemental Liability Insurance?
Renting Requirements
Can someone else drive a motorcycle that I rent? Do you charge extra for an additional driver?
Is my regular driver’s license sufficient when I am renting outside my resident country?
Will you accept any other form of identification in lieu of a driver’s license?
Do you require a deposit to rent a motorcycle?
What kinds of credentials will I need to present when I pick up my rental?
May I review in advance the Rental Agreement I’ll be required to sign when I pick up my motorcycle?
What are the age requirements for renting at Explorify Rentals?
Reservations
What is your cancellation policy?
How do I cancel my existing reservation?
When I try to change my rental to another date, I can’t always get the motorcycle at the same rate. Why?
How do I change my existing reservation?
How can I view my reservation?
Will my credit/debit card be charged when I make the reservation?
Is a credit card needed to hold my reservation?